1. Scope
This notice explains how information may be handled when you browse the Valorem Bio website or contact an official support or marketplace channel.
2. Information you provide
The public catalog does not require an account. If you contact support or place a marketplace order, the relevant channel may receive information you choose to provide, such as your name, contact details, delivery information, requested products and order messages.
3. Website and platform data
Basic technical and usage information may be processed for security, performance and analytics. Telegram, Shopee, Lazada and TikTok process data under their own privacy terms when you use those platforms.
4. How information is used
Information may be used to answer enquiries, confirm availability, process requests, coordinate delivery, provide customer support, prevent fraud and meet applicable record-keeping obligations.
5. Data sharing
Information may be shared with service providers involved in marketplaces, payment, delivery, hosting or support where necessary for the requested service. Valorem Bio does not represent that third-party platforms follow this notice.
6. Retention and security
Reasonable steps should be taken to keep information only as long as needed for the purpose collected, operational records or applicable obligations. No online transmission or storage method is completely secure.
7. Your choices
You may avoid entering personal information into the catalog and contact support only when ready. For questions about information previously shared with Valorem Bio, use the official Telegram link on the Contact page.